Lg89 Privacy Policy — How We Protect Your Data

1 Introduction

This Privacy Policy ("Policy") applies to all services on the lg89 platform. By using the lg89 website or mobile app, you are considered to have accepted this Privacy Policy.

Lg89 has developed this policy with Bangladeshi users in mind. We are committed to ensuring the highest level of protection for your data at all times. If you have any questions about this policy, please reach out to our customer support team.

This policy is written in English because lg89 believes every Bangladeshi user should have the opportunity to understand their data rights in a language accessible to them.

2 What Information Is Collected

Lg89 collects the following types of information:

3 How Information Is Collected

Lg89 collects information through several methods. We are fully transparent about each of them.

• Collected Directly: Information you provide at the time of registration.
• Automatic Collection: Via cookies and tracking technologies while you use the platform.
• From Third Parties: From payment processors or identity verification providers.
• Customer Support Contact: Information provided via live chat or email.

4 How Your Information Is Used

Lg89 uses the information it collects for the following purposes:

• For account creation, verification, and management.
• To process deposits, withdrawals, and other financial transactions.
• To identify fraud, money laundering, and suspicious activity.
• To improve platform services and introduce new features.
• To offer you bonuses and promotions based on your preferences.
• To fulfill legal obligations and meet regulatory requirements.
• To provide customer support and resolve issues.
• To promote responsible gaming and monitor at-risk behaviour.

We never use your information for any purpose beyond those stated above.

5 Who Your Information Is Shared With

• Payment Processors: Mobile Banking, Nagad, Rocket — used solely to process transactions.
• Identity Verification Providers: To verify your identity and confirm your age.
• Security Partners: To help detect and prevent fraud.
• Legal Authorities: When required by court order or legal obligation.
• Audit Body: Third-party audits to ensure fair gaming.

All third parties we work with are held to the same strict privacy standards as we are.

6 Cookie Policy

The lg89 website and app use various types of cookies. Cookies are small text files stored on your device.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand how the platform is used — data is collected anonymously.
• Marketing Cookies: To show you advertisements tailored to your preferences.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

7 Data Protection

Lg89 follows the highest industry standards to keep your data secure. Our security measures include:

• SSL/TLS Encryption: All data transfers are encrypted.
• 256-bit AES Encryption: To protect sensitive data stored on our systems.
• Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
• Firewall & Intrusion Detection: To prevent cyber attacks.
• Regular Security Audits: Through independent third parties.
• Limited Access: Only authorised personnel have access to your data.

8 Data Retention Period

Lg89 retains your data only for as long as necessary. All relevant information is kept while your account remains active.

• Even after account closure, financial records may be retained for up to 7 years to meet legal requirements.
• Data linked to fraud cases will be retained until all legal proceedings are concluded.
• Data associated with inactive accounts may be deleted after 3 years.
• You can request deletion of your data, though where legal obligations apply, immediate removal of all data may not always be possible.

9 Your Privacy Rights

Every registered member of lg89 has a number of important rights regarding their personal data:

To exercise any of these rights, please contact lg89 customer support. We will respond to your request within 30 days.

10 Minor Protection

Lg89 services are intended for users aged 18 and above only. We do not knowingly collect information from minors.

• If it is found that a minor has created an account, that account will be closed immediately.
• The relevant data will be permanently deleted from our systems.
• If a parent or guardian believes their child has created an account on lg89, please notify us immediately.

11 Policy Changes

Lg89 may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or through the platform.

• You will be given at least 14 days' notice before any updated policy takes effect.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• The date of the most recent update will always be displayed at the top of this page.

12 Contact

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact the lg89 support team.

Our data protection team is available seven days a week to answer any privacy-related questions.